Reference

Open pialasport Privacy Policy Clearly

pialasport Privacy Policy explains what we collect when you open an account, sign in from a mobile device, or use DANA, OVO, GoPay and QRIS.

Account recordsWallet activityCookie choicesContact requests
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pialasport Open pialasport Privacy Policy Clearly
CONTACT THE POLICY TEAM

Check Privacy Policy Questions With Support

A direct support route helps you resolve a Privacy Policy question without guessing which account screen to use.

Policy chat Open the on-site support chat from your account or the footer when you need clarification about collected data, cookie choices or a phone verification record. We may confirm your registered contact detail before discussing account-specific information.
Contact form Use our contact form for a correction, access request or question about how DANA, OVO, GoPay or QRIS references appear in your records. Include the account email or phone detail that helps us find the right request.
Receipt checks If a payment receipt needs checking, send the transaction reference rather than a password or one-time code. We compare the reference with the wallet or bank-transfer status and explain what data was used to investigate the case.
HOW WE HANDLE DETAILS

Explore pialasport Data Handling Steps

Privacy work is tied to ordinary account operations, not a separate promise hidden from you.

Account collection

When you open an account, we collect the contact and verification details needed to create access and send account messages. If you later ask about a record, we use those details to identify your account rather than searching broadly across unrelated accounts.

Device signals

A phone, tablet or desktop sign-in can create device and browser signals used for access checks and troubleshooting. These signals help us understand why a login stalls; they do not replace your password, phone verification or other account step.

Cookie choices

Cookies can remember a session, preserve a selected page and help us understand basic site performance. Your browser provides controls for clearing or limiting cookies, although changing them may require you to sign in again or repeat a preference.

Payment references

DANA, OVO, GoPay, QRIS, virtual account and bank transfer activity can create references needed to match a cashier request. We use the reference and status details for confirmation or support checks, not your wallet password or one-time code.

Retention requests

We keep records only for the period needed for the purpose described in the Privacy Policy, account support and applicable legal duties. Ask support how a particular record is retained, and we will explain the available action for that category.

Change requests

You can ask us to correct inaccurate account details, explain a data use or provide access to information connected with you. Send the request through chat or the form; we may verify your identity before making a change or sharing account data.

Browse Privacy Policy Questions

These Privacy Policy answers cover the account and payment questions you are most likely to have before opening access. We keep the wording practical: where to find the policy, what may be collected, how device and wallet references are used, and how to contact us about a correction or access request. If your question is specific to your account, use support rather than sending sensitive credentials.

You can open the Privacy Policy from the footer or the account area before continuing through phone verification. The same policy link remains available after sign-in, so you can check how account, device, cookie and payment-reference data are handled without leaving the account path.

It covers details such as your contact information, phone verification result, sign-in activity, device and browser signals, support messages, cookie settings and payment references. DANA, OVO, GoPay, QRIS, virtual account and bank transfer records may appear when needed to match a requested transaction.

Access and eligibility depends on local law. The Privacy Policy applies to account activity where local law permits, including supported Indonesian access paths. If your location or account status creates uncertainty, contact support through the on-site chat before submitting personal details.

Yes. Send an access or correction request through the contact form or support chat and identify the account with your registered phone or email. We may verify that you are the account holder before sharing records or changing a detail connected with your access.

Device and browser signals can help us check a stalled login or unusual access, while cookies can remember a session or preference. You can clear or limit cookies through your browser, though the mobile path may then ask you to sign in again.

We use payment references and status details to match a cashier request, confirm a receipt or investigate a support question. We do not need your DANA or QRIS password or one-time code. Send only the transaction reference when asking us to check a payment record.

Use the on-site support chat or contact form between 09:00 and 23:00 Western Indonesia Time each day. State whether you need access, correction, deletion guidance or an explanation of a record. Never include your password, wallet password or one-time code.

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